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Technical Support Executive - Non Voice Process

Keywords / Skills : Technical Support Executive, Technical Support Engineer, Customer Support Executive, Technical Support Representative, Tech Support, Technical Support Officer, Non Voice Bpo, International Process, US, Overseas, Night Shift, International BPO, Call Centre, BPO

0 - 0 years
Posted: 2019-03-22

Job Description
Impec Consulting Solutions

Position : Technical Support Executive (Non-Voice) / Email & Chat Support

Package(CTC) : 1.44 lpa to 2.4 lpa + (incentives based on performance)

Experience : 0 to 2 years (International)

Shift Timings: Rotational shift

Qualification : Intermediate/Graduate

Type : International Email & Chat Support

Typing Speed : 30WPM

Transport: Two-way Cab (Home pick & drop)

Working Days : 5 days (Rotational)

Location : Pune

Job Role:

• Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.

• Provide technical assistance through web-chat and email-based communication tools.

Job Responsibilities:

• Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.

• Troubleshooting and resolving customer service issues and schedule field service calls when necessary.

• Adhering to quality and performance standards.

• Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.

• Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.

• Documenting customer transactions accurately and in-time in related customer and business tools.

• Collaborating with team members and cross functional teams as per the business need.

• Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.


• Paid Training

• Competitive Pay

• Health Insurance

• Paid Time Off

• Relaxed Dress Code

• Monthly Incentives

• Company-Wide Rewards Program

• Lucrative Employee Referral Program

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can reach me on

HR Anuvamshika


About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients

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