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Technical Support Executive (Non Voice) / International Non Voice Process

Keywords / Skills : Freshers, "Fresher BPO", "Fresher Trainee", B.Com, B.Arch., B.E, Engineering, Intermediate, MBA, "MBA Fresher", M.Com, BBA, BSc, BCA, MA, BBM, "non voice", bpo, chat, email, "email support", "chat process", "International Call Center", "BPO Call Centre"

0 - 0 years
Posted: 2019-03-22

Industry
ITES/BPO
Function
IT
Role
Fresher
Salary
0.00 - 1.40 lacs
Posted On
22nd Mar 2019
Job Description
Urgent opening for Technical Support Executive (Non Voice).

Find the below details useful.

Position : Technical Support Executive (Non-Voice) / Email & Chat Support

Package(CTC) : 1.44 lpa + (incentives based on performance)

Experience : Freshers 
Shift Timings: Rotational shift

Qualification : Intermediate/Graduate

Type : International Email & Chat Support

Typing Speed : 30WPM

Transport: Two-way Cab (Home pick & drop)

Working Days : 5 days (Rotational)

Location : Hitech City, Hyderabad.

Job Role:

• Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.

• Provide technical assistance through web-chat and email-based communication tools.

Job Responsibilities:

• Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.

• Troubleshooting and resolving customer service issues and schedule field service calls when necessary.

• Adhering to quality and performance standards.

• Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.

• Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.

• Documenting customer transactions accurately and in-time in related customer and business tools.

• Collaborating with team members and cross functional teams as per the business need.

• Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.

Benefits:

• Paid Training

• Competitive Pay

• Health Insurance

• Paid Time Off

• Relaxed Dress Code

• Monthly Incentives

• Company-Wide Rewards Program

• Lucrative Employee Referral Program

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Nazia
HR Recruiter
# 7993985533

About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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