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Technical Support Executive Non voice

Keywords / Skills : "Freshers", "Non voice", "Chat process", Email Process"

0 - 1 years
Posted: 2019-07-11

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Non-voice)
Salary
1.40 - 2.00 lacs
Posted On
11th Jul 2019
Job Description
Job Role:

• Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.

• Provide technical assistance through web-chat and email-based communication tools.

Job Responsibilities:

• Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.

• Troubleshooting and resolving customer service issues and schedule field service calls when necessary.

• Adhering to quality and performance standards.

• Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.

• Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.

• Documenting customer transactions accurately and in-time in related customer and business tools.

• Collaborating with team members and cross functional teams as per the business need.

• Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.



About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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