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Technical Support Executive - MNC - Mumbai

Keywords / Skills : Mobile Handset, Mobile device, Mobile components, Mobile Repairer, Mobile Repairs, Mobile Technician, Mobile device repair, Mobile Repairing technician, Mobile Technical Support, Quality

2 - 8 years
Posted: 2018-12-18

Job Description
Overall Purpose of the Role

• Visit to Customer premises for onsite repair services

• Repair Center visit

• Ensure 100 % compliance of preventive & breakdown SOP for fraud management

• Identify areas of improvement for TAT/SLA/ SOP & costs

• Spare parts quality inspection

• Technical training

Areas of Responsibility

• Visit to customer premises to provide In Home repair service

• Visit to Repair Center for getting the handsets repaired, if cannot be repaired onsite

• Learning new repair technics for maximum onsite repair

• Spare parts inspection

• Unannounced premise checks and audits of Repair partners

• Component level audit like OEM/ODM/Copy and submit regular report

• Severity check

• Reduction of BER/replacement cases by inspection

• Reduction in post repair and repeat repair cases

• Reduction of high value spare parts like LCDs, PBAs

• Prepare and submit reports

Qualification & Experience Required

• Graduation in any stream or ITI or Diploma in Mobile Repair

• 2 – 8 years of relevant experience in any brand repair centre

• Hands on experience in mobile handset repair

• Experience in PCB level repairs

• Should be familiar with Mobile components

About Company

Adept Global is a leading name within the recruitment industry. Our objective is to provide employment services for all industries at all levels of employment. We know that recruitment isn't about filling open positions. It's about understanding your aspirations so that we can find the right people to help transform your business. Our talent, passion, work ethic & commitment have helped us secure in-depth, long-lasting relationships with our clients. Over the years, we have developed a solid reputation of making quality placements and developing mutually profitable partnerships with our clients.
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