Impec Consulting Solutions
Position : Technical Support Executive (Non-Voice) / Email & Chat Support
Package(CTC) : 1.44 lpa to 2.4 lpa + (incentives based on performance)
Experience : 0 to 2 years (International)
Shift Timings: Rotational shift
Qualification : Intermediate/Graduate
Type : International Email & Chat Support
Typing Speed : 30WPM
Transport: Two-way Cab (Home pick & drop)
Working Days : 5 days (Rotational)
Location : Hitech City, Hyderabad & Pune
• Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.
• Provide technical assistance through web-chat and email-based communication tools.
• Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.
• Troubleshooting and resolving customer service issues and schedule field service calls when necessary.
• Adhering to quality and performance standards.
• Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
• Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
• Documenting customer transactions accurately and in-time in related customer and business tools.
• Collaborating with team members and cross functional teams as per the business need.
• Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.
• Paid Training
• Competitive Pay
• Health Insurance
• Paid Time Off
• Relaxed Dress Code
• Monthly Incentives
• Company-Wide Rewards Program
• Lucrative Employee Referral Program
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