Send me more jobs like this

Technical Support Executive

Keywords / Skills : Non Voice Bpo, Chat Support, technical support, Non voice, Technical Support Executive , Technical Support Engineer, Tech Support, Technical Support Representative

0 - 4 years
Posted: 2019-10-21

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Technical Support Representative (Non- voice)
Salary
1.80 - 3.00 lacs
Posted On
21st Oct 2019
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Delivery of the highest degree of courtesy and professionalism regarding customer inquiries pertaining to products and services

• Assist customers in resolving many different issue types like billing, customer service, and/or technical support for handheld devices (iPhone, android etc.) for large communication provider

• Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout

• Identify other products and services for existing customers by maximizing their education on products and ensure revenue goals are met

• Achieve call center performance objectives personally and as a team

• Multi-channel (chat, email, messaging) universal agent duties

• Multi-tasking through different programs

• Ability to assist multiple customers simultaneously through chat platform

• Other duties may be assigned as required

JOB QUALIFICATIONS AND MANDATORY REQUIREMENTS:

Education, Knowledge, Skills and Abilities:

• Any Graduate

• Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex products or billing arrangements with customers and colleagues

• Ability to pass Skills Assessments

• Ability to pass Typing Assessment at - 30 WPM

• Ability to work flexible hours (predominantly 9 PM to 6 AM shift)

Preferred Skills, Knowledge, and Personal Qualifications:

• Positive attitude, motivated, competitive and high energy is required

• Keen ability to troubleshoot, diagnose and provide solutions to complex problems

• Able to present complex ideas to non-technical audience and solve customer problems with patience and a positive approach

• Ability to promptly answer support related emails, phone calls, and other electronic communications (Facebook, WhatsApp, etc.)

• Ability to work independently, be self-motivated, detail-oriented and organized

• Knowledge of basic mathematics and the ability to calculate amounts such as discounts, interest, percentages, and taxes

• High level of integrity and professional values .


About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
Similar Jobs
View All Similar Jobs
Walkin for you