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Technical Support Executive / Hardware and Network / Sal upto - 35k

Keywords / Skills : bpo, call center, technical service, tsr, technical support engineer, inbound, customer relationship, technical support, technical support executive, tech support, technical support associate, it help desk, Desktop Support

0 - 4 years
Posted: 2019-07-18

Industry
Recruitment/Staffing/RPO
Function
Posted On
18th Jul 2019
Job Ref code
130719003684
Job Description
Job Description:

    Responsibilities

    Walk-in at Black and white business solutions.

    Interview process will complete in 3 to 4 hours, and collect offer letter.

    Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.

    Customer support engineer - L1 - Good communication.

    Coordinate desktop changes to avoid deployment collisions.
    Prepare requests for rollout
    Prioritize change requests
    Create rollout plans for changes requests
    Coordinate implementation process
    Keep track of request and make sure they are implemented as planned
    Participate in incident handling concerning desktop changes.
    Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
    Microsoft environment knowledge (desktop & server).
    Have some level of technical understanding of the products building up a desktop service.
    Experience from the desktop environment.
    Understanding and experience of change management process.

    Technical Requirements

    Phone support experience necessary.
    Technical Service desk or technical call center experience is necessary.
    Disciplined, systematic problem solving skills required.
    Windows Operating systems
    Clients: Windows7, Windows Vista, Windows XP, Windows 2000
    Servers: Windows 2000, Windows 2003, Windows 2008

    To be scheduled for Interview

    Call HR - Yoshita - 9036001502
    Email - [HIDDEN TEXT]
    Please do refer your friends.

Desired Candidate Profile
    Desired Candidate Profile

    * Possess good analytical skills - detail oriented
    * Possess good communication skills, both oral and written
    * Have a good attitude - should be committed to the work.

    * Any graduates can appear or 10+2 , 10+3.
    * Should be flexible with rotational shift.



About Company

Black and White Business Solutions Pvt Ltd Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry"s leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.


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