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Technical Support Executive For Pune -(PREET - 8860618858)

Keywords / Skills : dns, DHCP Server, Active directory, TCP/IP, Group policy, FTP, NFS, dora , fsmo , Technical Support, Technical Support Executive, Tech Support, TSR, TSE, Technical Support Engineer, Helpdesk, Desktop Support, IT Helpdesk, TSA, Inbound Process, , Cold Calling, Pune, Maharas

1 - 6 years
Posted: 2019-11-12

Job Description
                                         Technical Support Executive For Pune -(PREET - 8860618858)

• Provide first level customer support including troubleshooting basic issues related to computer hardware,            network/internet connectivity, email, and other software applications

• Troubleshoot Remote staff PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software

• Responsible for correcting any problem with equipment used by the Remote staff / administrative users

• Properly escalate tickets to a higher level of support as necessary

• Provide basic telephony support in performing remote installation and remote trouble shooting on hard phones

• Perform hardware and software upgrades to peripheral equipment

•Identify and/or assist with resolution to customer access issues

• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more Candidate Profile

Desired Candidates 
- Required 12 Months of Experience In Technical Support 
- Must Be Good In Communication Skills 
- Must be Strong in dns , dhcp , active directory 

(Skype Interviews are avialable For Outsation)

Preet - 8860618858 / 9999636969
E - [HIDDEN TEXT]


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