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Technical Support Executive For Gurgaon (In voice) - Preet -8860618858

Keywords / Skills : International Voice Process, International BPO, BPO, Voice support, Inbound, Technical support, technicaln support , Technical Support, Technical Support Executive, TSE, Customer Support, TSR, Tech Support, Technical Support Engineer, Helpdesk, Desktop Support, DNS

1 - 6 years
Posted: 2019-11-12

Job Description
                           Technical Support Executive For Gurgaon (In voice) @Preet -8860618858

1. Maintain the highest level of technical product knowledge and expertise in the specified products and become knowledgeable in new versions and products as assigned.

2. Provide technical support via telephone and other electronic mediums for a limited product category up to 100% of the assigned shift.

3.Assist with agent technical development. Participate in focus groups or other related opportunities potentially with the client and members of management

4. Resolve difficult technical issues for both customers and Support Professionals.

5. Participate in the escalation process under the direction of the Team Manager.

6. Note and communicate any new/unresolved issues relating to the products being supported.

7. Achieve and maintain to a performance standard. Including but not limited to; average handle time, resolution and customer satisfaction.

8. Log all incoming calls and accurately complete case notes in the call tracking database.

9. Search and retrieve data from various databases. Ability to multitask with multiple applications during a phone call.

10. Participate in training activities to maintain technical currency, and to broaden product knowledge.


- Salary - 5.8lpa
- Location - Gurgoan 
- Shifts 24*7


PREET - 8860618858 / 9999300435

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