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Technical Support Engineer (VoIP)

Keywords / Skills : Linux, Asterisk, pbx Opensips, Elastix, Trixbox, VOIP, SIP, H.323, MGCP, MPLS, Voice over IP, SS7, Technical Support, Customer Support, Technical Support Engineer, Voice Support

3 - 5 years
Posted: 2019-02-27

Job Description
  • Should have experience in configuration and troubleshooting high-end networks
  • Excellent knowledge of VoIP and SIP
  • Good experience in Free SWITCH
  • Good knowledge of Linux
  • Good knowledge in any other open source VoIP solutions like Asterisk, OpenSIPS,
  • Good Knowledge of Telecom Protocols (Voip,SIP,H323,ISDN & PBX)
  • Good experience in troubleshooting issues using tools like wireshark, tcp dump, etc
  • Good knowledge of sip, fail2ban & IPtables
  • Should have experience in installation & configuration of Product
  • Should have Good troubleshooting skills
  • knowledge of Mysql Database
  • Experience & knowledge of Database Replication & Heartbeat configuration will add advantage
  • Excellent communication skill & should be able to communicate & write in English
  • Good experience in Client Support
  • Strong knowledge in IP troubleshooting skills including TCP/IP, NAT, DHCP, DNS WAN/LAN
  • Good experience and knowledge of Telephony protocols,Call Center, interfaces, T1, E1,
  • PRI, QSIG, and analog trunking.
  • Experience/knowledge of the Contact Center environment, including call flow, CTI integration, Reporting and Work Force Management.
  • Advance knowledge of SIP based telephony architectures, Unified Communications technology and Application Servers. -Familiarity with SBC & application switches is big plus . -Desirable understanding of protocols like DNS, NAT, RADIUS, SNMP, etc . -Desirable working knowledge of tools like ethereal/wireshark/tcpdump/sipp/etc . -Desirable skills and experience include, WebRTC. -Hands-on knowledge of linux/unix commands. -Energetic, self-motivated individual with excellent English communication skills . -Customer management and engagement skills . -Skill to connect and manage various stakeholders (external and/or internal). Responsibilities: -Providing L2/L3 development engineering support, technical support and assistance, support other internal teams, customer management and escalation...

About Company

VoIP Office Telecommunications Pvt ltd.
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