Should have experience in configuration and troubleshooting high-end networks
Excellent knowledge of VoIP and SIP
Good experience in Free SWITCH
Good knowledge of Linux
Good knowledge in any other open source VoIP solutions like Asterisk, OpenSIPS,
Good Knowledge of Telecom Protocols (Voip,SIP,H323,ISDN & PBX)
Good experience in troubleshooting issues using tools like wireshark, tcp dump, etc
Good knowledge of sip, fail2ban & IPtables
Should have experience in installation & configuration of Product
Should have Good troubleshooting skills
knowledge of Mysql Database
Experience & knowledge of Database Replication & Heartbeat configuration will add advantage
Excellent communication skill & should be able to communicate & write in English
Good experience in Client Support
Strong knowledge in IP troubleshooting skills including TCP/IP, NAT, DHCP, DNS WAN/LAN
Good experience and knowledge of Telephony protocols,Call Center, interfaces, T1, E1,
PRI, QSIG, and analog trunking.
Experience/knowledge of the Contact Center environment, including call flow, CTI integration, Reporting and Work Force Management.
Advance knowledge of SIP based telephony architectures, Unified Communications technology and Application Servers. -Familiarity with SBC & application switches is big plus . -Desirable understanding of protocols like DNS, NAT, RADIUS, SNMP, etc . -Desirable working knowledge of tools like ethereal/wireshark/tcpdump/sipp/etc . -Desirable skills and experience include, WebRTC. -Hands-on knowledge of linux/unix commands. -Energetic, self-motivated individual with excellent English communication skills . -Customer management and engagement skills . -Skill to connect and manage various stakeholders (external and/or internal). Responsibilities: -Providing L2/L3 development engineering support, technical support and assistance, support other internal teams, customer management and escalation...
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases