Druva , a young and fast growing organization already making its presence felt globally .We provide a bouquet of products in data storage, protection and management for various enterprises and devices as well as Cloud BackUp Solutions. Headquartered at Sunnyvale-California, we are present across 6 locations in US Asia, Europe, Australia serving more than 3000 customers. You would be part of a highly talented team contributing to the growth of our clients like NASA ,PwC, Xerox, Louis Vuitton etc. We invite you to be a part of the Pune team - hosting one of its world class facilities our employees enjoy attractive HR benefits and wholesome recreations facility along with a great career opportunity ! Listed are the career opportunities : http://www.druva.com/about/careers/
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases