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Technical Support Engineer L1, L2

Keywords / Skills : Technical Support Engineer, Tech support, Desktop engineer, windows 8, 8.1 and windows 10, laptop and desktop support, sutherland, teleperformance, tech mahindra, IBM, Hardware Troubleshooting, Active Directory, Exchange Server

1 - 10 years
Posted: 2018-10-20

Job Description
1) Candidates should be well versed with Window 8/8.1 and Win 10 and should at least have installation knowhow.

2) Candidates should be well versed with installation of devices like printers for a computer network and should have the know how to deal with driver conflicts.

3) Candidates should be well versed with configuring multiple email clients from MS Outlook to third party email clients like Incredimail, Eudora or Thunderbird.

4) Candidates should have knowledge of installing security softwares like Norton Antivirus/McAfee Security Centre and addressing issues with these softwares.

5) Candidates should be well versed with connectivity issues(network/internet) and should be able to put up a wireless network involving multiple devices/computers.

6) Candidates should be well versed with addressing issues with productivity software suites like MS Office/Excel/Powerpoint.

They should have an approach towards resolving customer’s technical concerns by researching the issues on google and providing a solution. Please note that the training period for this group is only for a week which translates that these candidates should be well versed in the technical aspects of all third party software or should have an acumen towards finding a resolution independently by researching on the web and providing a solution.

The salary range for this profile would be in the range of 3.00 lacs to 5.89 lacs (gross) . The net in hand ranges from 24k to 47k.
The Hiring boundary is from Andheri to Virar on Western Suburbs and Thane(W) is included.

We are open to hiring Undergraduates with at least 18 months of ICC experience preferably in the technical domain.

The HR round/VNA round would be managed over Skype , however the candidate needs to come for a face to face round at Thane for their Tech Ops round(applicable only for candidates who are located in Mumbai).

The retention for this profile is the biggest advantage .

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