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Technical Support Engineer / L1 - L2 /desktop Support / Only Graduates

Keywords / Skills : Technical Support Engineer / L1 - L2 /desktop Support, Phone support, Technical Service desk, technical call center, Technical Support, Tech Support

1 - 6 years
Posted: 2019-06-13

Customer Service/Call Centre/BPO
Technical Support Representative (Non- voice)
Technical Support Engineer
Posted On
13th Jun 2019
Job Ref code
Job Description
Job Description:

    One day interview process at Black and white business solutions Pvt Ltd.

    Coordinate desktop changes to avoid deployment collisions.
    Prepare requests for rollout
    Prioritize change requests
    Create rollout plans for changes requests
    Coordinate implementation process
    Keep track of request and make sure they are implemented as planned
    Participate in incident handling concerning desktop changes.
    Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
    Microsoft environment knowledge (desktop & server).
    Have some level of technical understanding of the products building up a desktop service.
    Experience from the desktop environment.
    Understanding and experience of change management process.
    Technical Requirements

    Technical Requirements

    Phone support experience necessary.
    Technical Service desk or technical call center experience is necessary.
    Disciplined, systematic problem solving skills required.
    Windows Operating systems
    Clients: Windows7, Windows Vista, Windows XP, Windows 2000
    Servers: Windows 2000, Windows 2003, Windows 2008

    To be scheduled for Interview Call HR - Jyothi @ 9035004325
    Email - [HIDDEN TEXT]

    Only Graduates, Any graduates can appear.
    Please do refer your friends.
Desired Candidate Profile
    Please refer to the Job description above

About Company

Black and White Business Solutions Pvt Ltd Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry"s leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.
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