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Technical Support Engineer, in a top Notch MNC, Call-8766285530

Keywords / Skills : Technical Support Engineer , Technical Support Executive ( voice)

1 - 4 years
Posted: 2019-05-18

Job Description

Greetings of the day!

We are hiring Technical Support Engineer (0363 / EPS/Intune)


Location : PUNE / GURGAON

Profile Requirement :
1. UG / Grad both eligible with 1 year of documented Technical Experience
2. Internal Students not eligible
3. Designation offered : Technical Support Engineer
Financial Service Agreement : Please inform all the candidates that they have to sign a financial Service Agreement of 1,50,000/-(Mandatory) for 12 months .
Rounds of Interview : PI , Tech Specific Paper Test , Tech Ops Round , Online Assessment .
PFA some topics that you can share with the candidates.

Core Competencies:
(Skills, Knowledge and Behaviors)
Ability to compose clear and articulate email and chat communications to customers.
Utilize effective communication with customers and peers.
Ability to summarize/paraphrase information.
Ability and willingness to provide pre-sales, sales, or post-sales support.
Knowledge of PCs and Relevant Microsoft products.
Ability to follow procedures and processes that are documented.

Roles:- Technical Solution Engineer
o Greet Customers in a courteous, friendly, and professional manner using agreed-upon procedures.
o Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
o Support Customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
o Troubleshoot Customer issues related to enterprise/exchange server & cloud computing.

Candidate Profile-
o Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (pursuing with 12 months of technical support experience.
o Salary up to 5 LPA
o Excellent verbal skills in the English Language.
o SERVER knowledge is a must.
o Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.
o Flexible with 24/7 Environment.

CALL - Rose 8766285530

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