Dear , Greetings from Crown Solution!!! Technical Support / Customer support(International Voice/ chat Process) should have experience in chat process International chat and voice process Experience: 2 - 8 years Salary : Up to 8 L p.a Notice Period- Immediate/ 15days Mode Face to Face Interview Location: Pune Work Location: Pune If Interested Please contact on below details. With Best Regards, Barsa Mobile: 7349029502/ Desk 080-8042811009 Email Id : [HIDDEN TEXT] Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases