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Technical Support Associate

Keywords / Skills : Technical Support Associate , Chat Process, technical Voice, Technical Customer Service, computer operations

0 - 2 years
Posted: 2019-07-24

Job Description
Mega Drive at Convergys/Concentrix from 24th July 2019 till 31st July 2019 for

Technical Support Associate (Chat Process)

Interested can WALK IN to office with Resume, Mention Source Name as "SABA" on top of your Resume. Call HR SABA for any Clarification 9886210024

Nature of Business: Full Time and technical Voice/chat program, troubleshooting of software and applications

Inbound Technical Customer Service

Document troubleshooting steps clearly

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Confirm customer understanding of the solution and provide additional customer education as needed.

Prepare complete and accurate work and update customer file.

Maintain broad knowledge of client products and services.

Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity


Grad/UG with 1year of experienced with good communication skills & Good Technical Knowledge.

Preferable- BE/B Tech/BCA/Diploma

Computer/Typing Skills

Knowledgeable in basic computer operations

At least a typing speed of 25 wpm

Familiar with different MS Office applications & windows.


Day Shift, Rotational offs (2way Free Transport)


Upto 250000 ctc pa



Divyashree Towers, #55 Bannerghatta Main Road,Opp to Jayadeva hospital, Next to Airtel Office,

Mention SABA on your CV. Please Call- HR SABA- 9886210024 once you reach office.

Date of Joining:- Immediate

Interview Dates:- 24th July 2019 till 31st July 2019

Interview Timing: - 11 am to 3 pm

If Interested Please Call SABA- 9886210024 or can send your Updated CV to [HIDDEN TEXT]

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