AJ DEVTECH is a fast growing and a product based IT company. We work to create the perfect design to fit the client's brand. We are a team of young, enthusiastic and experienced people who are focused to take our clients where they want and need to be. If you are looking for a bunch of vast opportunities and at the same time the area to grow, improve and versatile your skills then AJ DEVTECH is the right platform where you can.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases