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Technical Support Agent / Tech Support / Customer Support

Keywords / Skills : Technical Support, Taxation, Accounting, Book Keeping, CA, Support, ICWA, CA Inter

2 - 5 years
Posted: 2019-08-30

Job Description
We are pleased to announce the recruitment of a Technical Support Agents who are fluent in English.
Daily tasks include:
 Providing first-level support.
 Using your accounting knowledge, to identify issue a customer is facing and resolving and providing relevant advice to them.
 Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated.
 Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database.
 Discussion with development and QA teams to resolve technical issues
 Documenting customer requests for modification of existing and new feature.
 Liaising with Product Analysts and development team leads.

Essential Requirements
 Must have very good communication skills in English, both verbal and written.
 Must have good computer skills and knowledge of Microsoft Windows OS.
 Must be very good in Microsoft Office – MS Word, MS Excel, etc.
 Good knowledge of book-keeping, accounting and taxation.
 Good understanding of various accounting software and its functions.
 Ability to interpret tax calculations rules and perform tax calculations.
 Good organizational, interpersonal and analytical skills.
 Excellent telephone and customer handling skills.
 Ability to handle stressful situations and deal professionally with irate customers.


About Company

Acuity Software Technologies are a Hyderabad based software development company that are part of UK based group of companies. The Group has a rapidly growing brand of software products.
About Recruiter
Priyanka Narayan
Sr HR
Acuity Software Technologies Private Limited
...
Skills I hire for Software Engineer
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