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Technical Solutions Engineer

Keywords / Skills : Technical Support, Technical Support Engineer, MCSA, MCITP, TSE, TSR, TSA, DNS, DHCP, O365, Active Directory, CCNA, Tech Support, Technical Support Executive, Technical Process Advisor

1 - 9 years
Posted: 2019-10-22

Job Description
Hiring for Technical Solutions Engineer

Job description

Job Description: - Inbound / Outbound Technical Support.

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.

Roles & Responsibilities:

o Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.

o Clarify Customer requirements; probe for and confirm understanding of requirements or problem.

o Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.

o Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.

Candidate Profile-

o Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (pursuing with 12 months technical support experience.

o Salary upto 5 LPA

o Excellent verbal skills in English Language.

o SERVER knowledge is must.

o Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems

o Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.

o Flexible with 24/7 Environment.

Certifications (Preferable):-

o Exam 70-640(Windows Server 2008)

o Exam 70-662(Exchange 2010)

o Exam 70-321(Deploying Office 365)

o Exam 70-323(Administering Office 365)

Additional Benefits-

o Two-way A/C cabs. (Concentrix was awarded for best in industry transport service).

o Medical insurance worth 1 lakhs.

o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs

o Gratuity

o Education Assistance plan Annual entitlement of up to INR 24,000.

o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

For telephonic interview or to inquire about more job openings, please connect @HIMANSHU - 8700137364


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