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Technical Solution Engineers

Keywords / Skills : Technical Solution Engineers, inbound Technical Support, Outbound Technical Support, Cloud Computing

0 - 3 years
Posted: 2019-03-01

Job Description
Job Description: - Inbound / Outbound Technical Support.

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.

Roles & Responsibilities:
  • Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
  • Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
  • Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.

Candidate Profile-
  • Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (pursuing with 12 months technical support experience.
  • Excellent verbal skills in English Language.
  • SERVER knowledge is must.
  • Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
  • Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.
  • Flexible with 24/7 Environment.
Certifications (Preferable):-
  • Exam 70-640(Windows Server 2008)
  • Exam 70-662(Exchange 2010)
  • Exam 70-321(Deploying Office 365)
  • Exam 70-323(Administering Office 365)
Additional Benefits-
  • Medical insurance worth 1 lakhs.
  • Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
  • Gratuity
  • Education Assistance plan – Annual entitlement of up to INR 24,000.
  • Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

About Company

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
About Recruiter
Human Resource
Convergys India Services Private Limited
Skills I hire for Good Command over English, Infrastructure / Networking Knowledge
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