o Greet Customers in a courteous, friendly, and professional manner using agreed-upon procedures.
o Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
o Support Customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
o Troubleshoot Customer issues related to enterprise/exchange server & cloud computing
o Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (pursuing with 12 months of technical support experience.
o Minimum 1 year of Technical Support experience is must.
o Salary up to 4.5 LPA.
o Excellent verbal skills in the English Language.
o Excellent knowledge of Windows Servers.
o Excellent knowledge of Exchange Server 2007/2010, Active Directory & Client operating systems
o Flexible with 24/7 Environment.