ITCONS e-Solutions Private Limited, a company into Recruitment product space is seed funded by AII, MSME (Ministry of Small and Medium size Enterprises) and TDB (Technology Development Board). The current product portfolios comprise of RecruitPlus-Talent Management Suite powered with Applicant Tracking System, Vendor Management System, Client Management System, Resource Management System, Employee Referral Management System, Resume parser (file folder, outlook and even from any website), JD parser with an accuracy level up to 99%. We have also developed a prototype of semantics /AI based CV and JOB context matching engine, which is called as RecruitPlus Intelligent Concept Search. Talent Management suite helps corporate and staffing companies to harness the power of the centralized database in a distributed environment.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases