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Technical Pre - Sales Manager - With Leading IT Industry Client

Keywords / Skills : Team Leading, Project Planning

10 - 12 years
Posted: 2018-11-29

Sales/ Business Development
Business Development Manager
Any graduate
• Any
Posted On
29th Nov 2018
Job Ref code
Job Description
  • Build strong relationships with customer and work with Sales team towards a common goal
  • Engage with Customer and/or Partner on the project planning effort
  • Collaborate with Genesys team and lead cross-functional teams towards resolution of short-term or long-term issues, as well as activities that would ensure successful deployment
  • Develop an account profile for each of the assigned accounts that include key business drivers and requirements as well as a technical overview of the account's present and future environments
  • Regularly deliver an escalation-issues summary report to appropriate Genesys and customer/partner contacts
  • Participate in team conference calls to share status, action plans, ownership and timelines
  • Ensure action is taken to correct any discrepancies based on lessons learned
  • Build and deliver the Communication Plan to the customer/partner and to the Genesys technical team
  • Deliver root-cause analysis on a given issue
, Desired Profile
  • Prior experience in a related project or technical account management role is essential for consideration
  • Interpret customers requirements and define the most suitable solution for them
  • Ability to develop and run product demos for end clients and partners
  • Build a library of technical reference bid material
  • Understand competitors solutions and produce comparison reviews
  • Produce responses to RFP and ITTs
  • Knowledge of Contact Centre Software such as Automatic Call Distribution, Call Recording, Management Reporting and Workforce Management
  • Experience with PureConnect/ PureEngage solutions
  • Strong working knowledge of tools such as MS-EXCEL, MS-Project, MS-Powerpoint, etc.
  • Strong communication skills (written and oral) are a must. Presentation skills are required
  • Aggressive, strong organizational skills and a self-starter and work well in a team
  • Handle and be trusted with confidential and/or sensitive information

Reference ID - GH/IT/JC//24102018//79210/Technical Pre-Sales Manager ,

About Company

GlobalHunt is an premier executive recruitment and selection services company providing wide range services to companies. Our services are available over a wide geographical area that spans across Asia Pacific, Africa, Europe and American markets, making us one of the leading HR firms.
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