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Technical / L1-l2 Desktp Support / Fresher can Apply / Sal 3.5 LPA

Keywords / Skills : service desk, technical support, change management, call center, operating systems, technical support engineer, desktop troubleshooting, desktop support

1 - 4 years
Posted: 2019-06-13


Customer Service/Call Centre/BPO
Technical Support Engineer
Technical Support Representative (Non- voice)
Posted On
13th Jun 2019
Job Ref code
Job Description
Job Description:

    One day interview process

    • Coordinate desktop changes to avoid deployment collisions.
    • Prepare requests for rollout
    • Prioritize change requests
    • Create rollout plans for changes requests
    • Coordinate implementation process
    • Keep track of request and make sure they are implemented as planned
    • Participate in incident handling concerning desktop changes.
    • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
    • Microsoft environment knowledge (desktop & server).
    • Have some level of technical understanding of the products building up a desktop service.
    • Experience from the desktop environment.
    • Understanding and experience of change management process.

    Technical Requirements
    • Phone support experience necessary.
    • Technical Service desk or technical call center experience is necessary.
    • Disciplined, systematic problem solving skills required.
    • Windows Operating systems
    • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
    • Servers: Windows 2000, Windows 2003, Windows 2008

    To be scheduled for Interview Call HR - Shivani@9980437755
    Email - [HIDDEN TEXT]

    Only Graduates, Any graduates can appear.
    Please do refer your friends.
Desired Candidate Profile
    Please refer to the Job description above

About Company

Black and White Business Solutions Pvt Ltd Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry"s leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.
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