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Technical Help Desk (Voice process)

Keywords / Skills : "Technical Support", TSR, "Technical Support Executive", "Tech Support", "Voice process", "Technical Helpdesk", "Helpdesk Executive"

0 - 3 years
Posted: 2019-05-22

Job Description
Dear Candidate, 
 

Greetings from Rion IT Services ! 
 

We have Urgent Requirements with a leading Telecom Industry for a "Technical Help Desk (Voice process)

" position at Chennai location. Please find the Job Description below. 
 

Technical Help Desk (Voice process) 

Open position – 5 

• Minimum 1 – max 4 yrs exp in relevant field.

• Weekly 1 rotational week off & Rotational Shift.

• CTC – 2.2 lakh to 3.5 lakh (Best in the industry depends on the number of experience and last withdrawn salary).

• Qualification – Diploma (EEE, EC3, CSE and IT)

• Language preferred – English and Tamil

• Immediate joiner / Max 15 days’ notice period are preferred.

• Male candidates preferred. 

Location : Chennai 

The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description

• To provide customer satisfaction on every call

• To ensure closure of the ticket within the prescribed TAT

• To provide speedy resolution

• Willingness to work in rotational offs & rotational Shifts

• To resolves product or service problems by clarifying the customer's complaint

• To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation

Key Result Area

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints.

Recruitment Specifications

Education

• Diploma in EEE, ECE or CSE

Work Experience

• Minimum of 0 – 3 Years of work experience

• Experience in customer service or call centre background preferred.

• Experience in handling technical calls will be preferred

• Strong communication skills

• Good interpersonal skills

Knowledge of multiple languages like Tamil, Kannada, telugu, Hindi will be an added advantage. 

Apply for this Job or Send in your Resumes to " [HIDDEN TEXT]" with the subject " Technical Help Desk (Voice process)" or simply call us and Schedule your interviews. 
 

Regards,

Sundari

Rion IT Services

Contact : 7305342599

Email: [HIDDEN TEXT]

Website: www.rionitservices.com



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