Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa 12 billion and circa 100 , 000 employees in 72 countries. Serving a global client base , the Group provides Consulting & Systems Integration services , Managed Services & BPO , Cloud operations , Big Data & Cyber - security solutions , as well as transactional services through Worldline , the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge , the Group works with clients across different business sectors: Defense , Financial Services , Health , Manufacturing , Media , Utilities , Public sector , Retail , Telecommunications , and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos , Atos Consulting , Atos Worldgrid , Bull , Canopy , Unify and Worldline.
1. Minimum 9 years overall IT experience with 5 years of experience working with Microsoft directory services.
2. In - depth knowledge of Active directory , ADFS , Azure AD , AD Connect DFSR , DHCP & DNS
3. Experience in Scripting , VB script , PowerShell and Batch script.
4. Experience in group policies and troubleshooting & implementation.
5. Experience and in - depth knowledge on DFS & FRS.
6. In - depth knowledge of TCP / IP , SMB & Kerberos etc.
7. In - depth knowledge on Azure AD , ADFS , AD Connect , AD LDS etc.
8.In - depth knowledge on Active Directory Replication troubleshooting and hands on replication tool Repadmin , Dcdiag , AD Rep etc.
9. In - depth knowledge on Active Directory disaster recovery and backup solution.
10. Excellent communication , writing , meeting facilitation.
11. Excellent Client / Customer Facing skills - building trusted relationships - delivering high value service
12. Flexibility to adjust to changing requirements , schedules and priorities.
Special skills / Certifications / Requirements if any
MCITP , MCSE or MCSA
ITIL V3 Foundation
Good written and verbal communication skills in order to co - ordinate tasks with other teams and customer teams
Ability to multi - task and handle multiple priorities
Strong interpersonal skills
Strong understanding of asset management processes and principles for tracking IT assets
Strong attention to detail
Ability to quickly adapt to changes Enthusiastic , cooperative , and positive behavior
Tech Lead is an individual who works in escalation / Engineering team The primary functions of this position are to manage the escalations and critical issue.
Duties and Responsibilities
Key member of our Escalation team interfacing , collaborating , and governing all work related to this role
Produce enterprise - level designs for key global initiatives and following those through to implementation through collaboration with project , engineering and support teams
Must be able to work in a team environment with a can do attitude capable of overcoming difficult challenges.
Troubleshooting and ability to analyze technical problems to prevent future occurrence.
Identify opportunities to innovate , extend and enhance service delivery everywhere possible.
Identify opportunities to innovate , extend and enhance service delivery everywhere possible
Own Root Cause Analysis and Problem Management for corporate Identity Management environment.
Serves as escalation point for application support and troubleshooting provides guidance and direction in resolution of escalated issues and / or complex production , application or system problems.
Ability to translate technical issues into understandable business language for end users.
Develops , documents , and enforces the standards , security procedures , and controls for access to ensure integrity of the Windows Systems , Active Directory , and related systems. Min Educational Qualification
Bachelor s Degree - Preferably Engineering discipline or related Computer Science and Studies
9 years working in IT related field. Work Timing (Please select)
Shift working 24 x7
If you wish to apply for this position , please click below to complete our online application form and attach your CV in either Word , rtf or text format.
Atos does not discriminate on the basis of race , religion , colour , sex , age , disability or sexual orientation. All recruitment decisions are based solely on qualifications , skills , knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.
Atos Pvt Ltd Atos SE (Societas europaea) is an international information technology services company with annual 2012 revenue of EUR 8.8 billion and 77 , 000 employees in 47 countries. Serving a global client base , it delivers Consulting & Technology Services , Systems Integration and Managed Services. With its deep technology expertise and industry knowledge , it works with clients across the following market sectors: Manufacturing , Retail & Services; Public sector , Healthcare & Transport; Financial Services; Telecoms , Media & Technology; Energy & Utilities. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic and Paralympic Games and is quoted on the NYSE Euronext Paris market
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases