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Technical Coordinator: Engineering Industry

Keywords / Skills : Coordination, SPOC, "Single Point of Contact", RFQ, NPD, "Product Specification", "Technical Support", Proposals, "Customer Care"

5 - 8 years
Posted: 2019-05-22

Job Description
Job Location – Oragadam, Chennai 

Job Profile 
You will be the single point of contact (SPOC) for all activities of the business related to ICF. You will periodically visit the various departments and coordinate matters relating to product specifications, RFQ, product approvals, delivery schedules, shortfalls, defects,etc. 

Desired Profile 

Qualification –
Diploma / BE – Mechanical 

Experience – 5 + years of similar experience from Manufacturing segment

Desired Skills 

• RFQ and proposals related issue transfer to customer

• Customer relation management

• Conduct customer satisfaction survey

• Review of customer feedback and related actions

• Getting approval for FAIR (new product) from Customer

• To achieve desire customer satisfaction index

• Monitoring premium freight for customer shipment.

• Interaction with customers (new product related issue)

• Ensuring Customer Specific Requirements are met

• Resolving customer complaints

• Production capacity monitoring (3 months forecast plan)

• Customer Technical Support

• Customer correspondence co-ordination with customer and maintain

• DP (Delivery Period) extension related issue handling with customer

• Monitor process for conformation to specifications

Contact: R. Vaidyanathan – 9840919226, J Indhu - 9600008133

About Company

Our client, having 7 units in Chennai, is a leading manufacturer of Heating, Ventilation and Air Conditioning Systems (HVAC) in India. They are a major supplier of equipments and products to industries in transportation and HVAC, not only in India, but also abroad. Their exacting standards ensures that the customers are fully satisfied which leads to repeat orders from them. They are a major supplier to the Indian railways and have ambitious plans to expand their array of products
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