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Technical Coordinator - Arabic

Keywords / Skills : Technical Coordinator, complex issues, installations, Requirements Analysis, compatibility

4 - 5 years
Posted: 2019-09-22

Industry
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
22nd Sep 2019
Job Ref code
10887
Job Description
Job Descriptions:

Responsibility:

Manage large amounts of inbound and outbound calls in a timely manner.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Manage and update the data in the selected systems.
Evaluate problems of the customers and provide logical lasting solutions.
Conduct the training for the school on the systems if needed.
Develop, implement and distribute deliverables.
Develop, initiate and coordinate product launch.
Coordinate and support product life cycles.
Assess, modify and upgrade specific product technologies.
Implement new product technologies and techniques.
Troubleshoot and resolve large complex issues and problems.
Report unresolvable problems to senior technicians.
Organize and update databases and information.
Coordinate and support on software issues, training and installation.
Perform installations, requirements analysis and compatibility review.


About Company

Param Info Computer Services Private Limited
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