Contents writer will be part of Bid management team and overall responsibility to deliver quality proposals.
Understanding the RFP and Customer requirements for the opportunities receiving from sales team.
Ensure contents and response received from Business Units provides consistent messaging and content alignment with proposed solutions and services
Develops proposal by collating contents from Business Units.
Collaborates with Graphic Designers (GDs) to develop meaningful and visually appealing figures, tables, and templates
Prior experience preparing proposals, responding to RFP/RFI/RFQ’s
Developing compelling content and storyboarding
High level of proficiency in Word, Excel and Powerpoint
Excellent command of written and spoken English
Familiarity with IT industry
Qualifications & Experience: Experience: Min 2-3 Years exp in developing proposal for IT industry. Qualifications: Bachelor 's Degree in (Any discipline), Minimum 6 years professional writing experience Proficient in English, and communication skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases