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Keywords / Skills : MCSA, MCP, MSCE, ITIL Certified, V3 Foundation

2 - 3 years
Posted: 2019-06-25

Job Description
Perform day to day monitoring & management of Network devices of assigned customers using Tools

Understand and follow SOP’s ensuring compliance to Service Level Agreements (SLA)

Escalate unresolved incidents to next level

Identify trends and report to problem management

Take initiatives in learning new Networking Technology & Tools

Co-ordination with customer and providing timely reports whenever required.

Should be able to provide support for hardware and software maintenance of equipment.

should be able to execute independently all BAU or approved configuration changes for which impact analysis is done and method of procedure is made available by L2 engineer

should be able to communicate to any stakeholders within customer other technical teams.

should be able to provide all necessary logs to OEM TAC for any incident investigation

should be able to generate any pre-defined reports as per customer requirements

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