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Technical Consultant/Senior Technical Consultant - US Support

Keywords / Skills : support, Trouble Shooting, Troubleshoot, sql, Web Services, production, technical, supporting, networking, Java, .net, Coldfusion

2 - 7 years
Posted: 2019-02-21

Job Description
Basware is hiring Support Consultant for our North America customer base, based in our Chandigarh offices in India, to provide support with product-related technical assistance. In addition to working closely with the US Customer Care team, you will also be part of the highly motivated global specialist team supporting all Basware countries.


The Support Consultant has responsibility for the day to day assistance of our clients in the use of our SaaS software solutions.

The Support Consultant will work both alone and with assigned team members to provide support and issue resolution for clients in a timely and professional manner. The primary focus will be on troubleshooting issues, data analysis and advanced client education on software functions. This is NOT a helpdesk role, but a role that will require advanced system and process knowledge, and a consultative response to customers.

This position requires the Support Consultant with 2+ years of experience in relevant field. Exceptional verbal and written communication skills in American English are required

This position requires the Support Consultant to work US Business Hours

About Company

Basware is the global leader in providing networked purchase-to-pay solutions, e-invoicing and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers. Find out more at

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