We take great pleasure of introducing ourselves as a professionally managed recruitment group Serviam Consultancy engaged in providing a one-stop shop for human capital solutions. We are specialized into the middle and top management recruitment in financial sector, Banking Technology, Engineering, Oil and Gas, Communication, BPO and catering to the needs of almost all Retail Industries. We maintain very comprehensive and selectively screened databank to meet our clients specific need. At Serviam Consultancy service quality is our top priority.
We are a dedicated team of professional consultants offering top of the line global executive recruitment and selection services. We are a recruitment agency having globally interlinked professionals with extensive understanding of the various aspects of multinational and local business and industry's specific demands. We have a multifaceted team of consultants who are highly experienced and specialize in the industry / sectors they serve. We utilize the in depth market knowledge and do comprehensive research in providing the best solution to our customers. Committed to timely and efficient execution of assignments, we focus on the significance of excellent human capital to produce sustained growth and profits round the year. We provide the perfect match and solutions for the human resource needs of our clients through long-term client relationships built on experience, insight and teamwork. We can help our clients to get the suitable candidates, cultivate them and retain them. Our comprehensive recruitment and staffing solutions as HR consultant ensure the delivery of profitable propositions for your workforce requirements.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases