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Technical Consultant L1 Siemens

Keywords / Skills : Technical Consultant L1 Siemens

2 - 5 years
Posted: 2019-08-12

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
12th Aug 2019
Job Ref code
18-01200
Job Description

Job Description

Technical & Functional Skills & Certifications
Rich Hands on experience of administering Seimens voice solutions.
In depth knowledge of Seimens PBX (Legacy & IPT).
Hands on experience (installation and maintenance) on Seimens Products:
  • Hipath/Hicom/Eroset line
  • Hipath Communication platform Hipath-3000 associated administration tool, work-point, and access-point
  • Knoweldge on HiPath HG 3550 (integrated H.323) & HG1500 (Hipath GW card) for VOIP / Inter PBX connectivity
  • Knowledge on endpoints like DECT & OPTICLIENTS soft phones
  • Knoweldge on Siemens integrated voice mail & Siemens Xpressions
  • VOIP protocols, signaling (SIP & H323) & Voice codecs
  • System handoff to customer including basic training (feature).
  • Awareness of ITIL framework and familiarity with ITSM Tools (like Remedy/HPSM/Clarify etc ) .

Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process
Experience in designing POA for complex Change/Project.
Good knowledge in preparing RFO, RCA's, documentation, Knowledge Bank.
Rich experience in handling of Implementation projects.
Positions will require to work in rotational shifts to support 24 * 7 operations /project assigments

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