Develop a deep understanding of Pathfinders POS Applications Implementation & Training at customer site Customer support, troubleshooting and providing solutions to the customer Address urgent issues quickly Assist with product QA from a user's point of view Document required bug fixes, end-user feature improvements, and operations feature improvements Provide feedback from customer users to product development teamDesired Profile:
Work with customer employees and consultants, including business managers and project managers Diagnose and advice correctives Overlook Support team on daily activities Handle First / Second Level Escalations Handle client meetings on project status updates Training Team on POS applications Excellent written and verbal communications skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases