Designation: Technical Business Analyst - Payment Experience: 4 - 8 years Location: Mumbai Mandatory Requirements Good requirement gathering and analysis skills Independently research and determine business requirements and translate them into technical specifications Good knowledge of technology concepts related to - client-server, web-based architectures Knowledge of payment standards like IS08583 Experience with smart cards, EMV standards and Contactless payments Self-motivated & Accountable Good Analytical Skills Good Communication Skills Desirable Requirements Knowledge of payment standards like PCI and cryptography standards like DES, 3DES, RSA Exposure to web services / XML / HTML/ JSON / Google Protobuf Exposure to embedded systems, Biometric/UIDAI Exposure to Payment Industry and Payment Gateways Exposure to PCI requirements Knowledge of SCM systems such as SVN Knowledge of project management and issue tracking systems such as JIRA, Spira etc. Experience in Technical Writing Responsibilities Requirement gathering and analysis Assist in work estimates, identifying risks and dependencies Applies and adheres to established engineering process and recommends improved practices. Participates in test plan & test cases creation. Test result review to ensure adherence to product functional, maintainability, extensibility, and quality objectives. Create & maintain traceability matrix Maintains good understanding of customer requirements throughout projects and works within the project / program team to ensure delivery of quality products. Exposure to Waterfall & Agile methodologies
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases