Nova Solutions is a one stop destinations for all your Talent Acquisition and Skill enhancement needs. We have earned our reputation through, customized offerings on role fitment of a candidates; to that of his profile. We help our client to find the right talent in the IT industry across multiple domains. We leverage on our network of contacts built across India for sourcing candidates in any part of India. Our people network forma the base for engagement in providing.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases