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Technical analyst – L1 support

Keywords / Skills : B.A / B.sc/ Bsw/ BBA/ BBM/ B.c

1 - 3 years
Posted: 2018-12-04

Industry
Consultancy
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Posted On
4th Dec 2018
Job Ref code
14754
Job Description
Job Description:
  • Bachelor's or Masters Degree in Computer Applications (or related technical discipline)
  • 1-3 yrs of relevant experience in ERP L1 or IT HelpDesk Support (non-voice/email/chat), with a strong customer interaction experience. Working with US/UK clients in their experience will be an added value to the current position.
  • We are looking for candidates who have very good written and verbal English communication skills. Must view customer satisfaction as something they personally own from beginning to end.
  • Candidate should possesses basic SQL Skills and should possess knowledge in any ERP application.
  • Candidate should have - availability to work in the later shift (up to 8pm ET), an attitude that is receptive to feedback, and ability to retain training concepts.
  • Candidate should be willing to work in rotational shifts.
  • Candidate will be responsible to resolve ERP application/security related issues and address queries of the customers through e-mail and chat. Candidate will also be required to get on a call with Customers to troubleshoot issues.
  • Primary responsibilities are addressing/troubleshooting ERP application/security related technical problems that customers may encounter.
  • Provide first class end to end support for technical inquiries and escalations coming from business customers.
  • Ability to multi task and prioritize workload.
Job Requirements:
  • Bachelor's or Masters Degree in Computer Applications (or related technical discipline)
  • 1-3 yrs of relevant experience in ERP L1 or IT HelpDesk Support (non-voice/email/chat), with a strong customer interaction experience. Working with US/UK clients in their experience will be an added value to the current position.
  • Candidate should have - availability to work in the later shift (up to 8pm ET), an attitude that is receptive to feedback, and ability to retain training concepts.
  • Candidate should be willing to work in rotational shifts.
  • Ability to multi task and prioritize workload.
  • Primary responsibilities are addressing/troubleshooting ERP application/security related technical problems that customers may encounter.

Contact:

Rachel Joseph

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