Company Name
Superior Talent Resources, Inc.

Locations
Bengaluru / Bangalore

Experience
1 - 3 years

Key Skills
B.A / B.sc/ Bsw/ BBA/ BBM/ B.c

Function
Customer Service/ Call Centre/ BPO

Role
Customer Service Executive (Voice)

Industry
Consultancy

Posted On
4th Dec 2018

Job Ref code
14754

All Jobs
About Company

With Superior Talent Resources, Inc 's unparalleled agility on your side, there's no telling how far you'll go—in your career search, your workforce management, or your project delivery. But chances are, it'll be farther than you've ever gone before.

Founded in 1957, Superior is a premier provider of workforce solutions and outsourcing around the globe. Trusted by many Fortune 500 companies, our talent acquisition services are nuanced and thorough, and our management solutions provide maximum efficiency via proprietary technology.

Headquartered in the United States, with offices in Argentina, Belgium, Canada, China, Germany, India, Slovakia and the United Kingdom, our company is a proven partner for businesses that believe in setting goals, if only so they can go beyond them.


Quality

Quality is the cornerstone of Superior's business and workplace culture. We have implemented a company-wide quality management system to measure, maintain and continually improve the quality of our service offerings. This system meets ISO 9001:2008 standards and has been certified since 1996 by Bureau Veritas Certification North America, Inc., an internationally accredited registrar.


Our Quality Statement asserts

"It is the policy of the Superior Talent Resources, Inc to provide workforce solutions that meet or exceed our customers' expectations. The defining elements of our policy include the timely placement of well-qualified people, delivery of workforce management, and business solutions, and the provision of services valued by our customers in precise conformance with agreed-upon requirements.

Job Description


Job Description:

  • Bachelor's or Masters Degree in Computer Applications (or related technical discipline)
  • 1-3 yrs of relevant experience in ERP L1 or IT HelpDesk Support (non-voice/email/chat), with a strong customer interaction experience. Working with US/UK clients in their experience will be an added value to the current position.
  • We are looking for candidates who have very good written and verbal English communication skills. Must view customer satisfaction as something they personally own from beginning to end.
  • Candidate should possesses basic SQL Skills and should possess knowledge in any ERP application.
  • Candidate should have - availability to work in the later shift (up to 8pm ET), an attitude that is receptive to feedback, and ability to retain training concepts.
  • Candidate should be willing to work in rotational shifts.
  • Candidate will be responsible to resolve ERP application/security related issues and address queries of the customers through e-mail and chat. Candidate will also be required to get on a call with Customers to troubleshoot issues.
  • Primary responsibilities are addressing/troubleshooting ERP application/security related technical problems that customers may encounter.
  • Provide first class end to end support for technical inquiries and escalations coming from business customers.
  • Ability to multi task and prioritize workload.
Job Requirements:
  • Bachelor's or Masters Degree in Computer Applications (or related technical discipline)
  • 1-3 yrs of relevant experience in ERP L1 or IT HelpDesk Support (non-voice/email/chat), with a strong customer interaction experience. Working with US/UK clients in their experience will be an added value to the current position.
  • Candidate should have - availability to work in the later shift (up to 8pm ET), an attitude that is receptive to feedback, and ability to retain training concepts.
  • Candidate should be willing to work in rotational shifts.
  • Ability to multi task and prioritize workload.
  • Primary responsibilities are addressing/troubleshooting ERP application/security related technical problems that customers may encounter.

Contact:

Rachel Joseph

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