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Technical Account Manager (TAM)

Keywords / Skills : Client Servicing, Key Accounts Management, Key account manager, Client relationship, Technical Account Manager

4 - 8 years
Posted: 2019-08-02

Nationality
India
Industry
IT/Computers - Hardware & Networking
IT/Computers - Software
Telecom
Function
Finance & Accounts
Role
Accounts Manager
Salary
6.00 - 10.00 lacs
Posted On
2nd Aug 2019
Job Description
• To work as part of the client services team.

• Handling escalated customer complaints or any major incidents.

• To work with Business team in case of any escalations or critical issues & support in winning back the customer confidence.

• Keeping accurate records of discussions or correspondence with customers

• analyzing statistics or other data to determine the level of customer service your organization is providing;

• Meeting with other managers to discuss possible improvements to customer service

• Develop good client relationships to ensure retention and growth of business

• Work closely with internal Departments to ensure resources available to deliver project

• Update project status sheets on a weekly basis

• Regular customer meetings.

• To maximize revenues from existing accounts, develop new accounts within current clients

• To promote the positive vision of the company



About Company

Karix Mobile Pvt. Ltd. is a global mobile engagement provider with 18 years of mobile CRM experience. Our SaaS, cloud based technology enables brands to intelligently personalize mobile communication for the omni-channel consumer, across marketing and customer care interactions. Through a single campaign management tool and a robust set of open APIs, our best-in class platform powers billions of mobile messages monthly across channels including SMS, Voice, Push, Social and OTT. We serve 1500+ leading enterprise clients and are a trusted connection for over 1000+ carrier networks across the globe.
About Recruiter
Karix HR
HR Executive
Karix Mobile Private Limited
Karix Mobile Pvt. Ltd. is a global mobile engagement provider with ...
Skills I hire for Asteriks, client services, TAM
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