Hi, Greetings for the day!! Tech Mahindra Business Services has an opportunity for you to apply & be the part of Voice Process
Location : Pune
1. SSC with 1year of International BPO experience in voice process. 2. HSC/Graduate with at least 6months of International BPO voice experience. * Ex-employee can also apply as per re-hire eligibility criteria.
* Company standard Salary hike + Incentives. *Pick-up & drop facilities. (subject to boundaries)
PROCESS: Customer Service
To apply Interested candidates can call Soumya Verma on 8878856183 or can drop their resume on [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases