TECH MAHINDRA HIRING FOR INTERNATIONAL VOICE PROCESS Openings For - Australian voice process (Telstra) Openings For - Australian voice process (Telstra) Job role: Providing tech support for inbound calls Shift timings - 12.30am onwards ( 9hrs rotational) 5 Working Days & 2 Days OFF (Rotational) Location : Bahadurpully, Hyderabad Designation: Customer Relation Advisor CTC : 2.0L - 3.8L + Incentives Pick up and Drop Facility is provided within 30kms of Bahadurpully (chargeable from salary) Criteria: Graduates from computer science and IT background preferred. Graduates from any other stream can also apply provided they have done some certified computer course. Candidates who have done diploma after 12th for 2 or more years can also apply. Candidates should have excellent communication skills both Verbal and Written Candidates should be willing to work in Rotational Shifts. Contact Person - Mangesh 9699561419 [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases