Weâre hiring candidates for International Voice Process.
Job Description: To provide assistance to UK/AUS clients (Telecom) for resolution of non-technical queries.
Desired Candidate Profile: Candidates with relevant (Voice/ Sales/ Retention) experience of minimum 6 months from an International BPO. (SSC Passed â" 1yr. from International BPO)
Flexible to work in rotational shifts.
Excellent communication skills required. Immediate joiners Preferred.
Compensation & Benefits: Exciting hike on your last drawn CTC. Incentives up to 42 K. (based on performance and skillset) Pick up and drop facility within boundary. Highly Energetic and Professional Environment to work!
Location: Tech Mahindra Business Services,1st Floor, Building No.3, Commerzone, Jail-road, Yerwada, Pune 411006.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases