We are looking for experienced professionals to work with us as a Customer service agent (UK process & Australian Process)
Eligiblity- • Graduates/HSC passed with minimum 6 months domestic/ international BPO experience in Voice • SSC with minimum 1 year of international Bpo experience in Voice. • Good communication skills • Flexible to work with Shifts
Location- Commerzone, Yerwada
Shift Timing- 12:30 pm – 2:30 am (UK Shift window) subject to change during day light saving
Shift Timing - 12 am - 6 am (Australia Shift window) subject to change during day light saving
( Salary + lucrative process & performance incentives)
Ex-Employees Can Apply Subject To Eligibilty .
Note: *All employees can avail transport facility (Home pick up & centralized drop available) *We are NOT hiring for Back Office *Freshers can also apply
Interested candidates can get in touch with Rahul jadhav from the internal recruitment team You can call on 7387718389 or send their CV on [HIDDEN TEXT]
Tech Mahindra Business Services Limited Hutchison Global Services is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group. HGS is currently present in ten countries the UK, Ireland, Italy, Israel, Australia, Austria, Denmark, Norway, Sweden and Hong Kong.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases