"Basic Requirements: • Minimum of 5 years strong PHP coding experience • Minimum of 3 years real-world Magento development experience – Developing and integrating customized extensions into Magento applications • Familiarity with source control (SVN/Git) • Expertise in Linux/Apache Concepts • Communicate effectively with project managers, leads and markets • Should be responsible for web site management task,security and performance • Expertise in authoring and extending Magento extensions – No core code modifications • Expertise in database concepts (MySQL) • Competent with MVC & PHP object-oriented programming • Strong knowledge of Magento configuration options • Strong knowledge of Magento theme components (layout, block, template) • A desire to be personally responsible for productio
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases