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Tech Mahindra Hiring for Engage on 14th July at Bangalore location

Keywords / Skills : Service Cloud, Engage

3 - 8 years
Posted: 2018-07-12

IT/ Computers - Software
Software Engineer/ Programmer
Posted On
12th Jul 2018
Job Description
"• Understanding of Service Cloud
• Understanding and working knowledge of Service Cloud components like
• Milestones/Entitlements
• Email-To-Case
• Web-To-Case
• Assignment Rules,etc
• User management
• Complete knowledge on Security and Sharing model of Engage(Profiles/Roles/OWD/Sharing Rules,etc)
• Workflows/Process Builder, Flows and Approval process
• Live Chat Implementation
• Good understanding and knowledge on VisualForce and Apex
• Using Data Loader and Data migration
• Good working knowledge on Reports, Dashboards.
• Email Templates
Key Skill(s)

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