"Technical Skills from Support Team at Tech-M should include, but not limited to: Via Appia High level of understanding of Nessoft and EMT (Backup system) Via Appia High level of understanding of new software used for Via Appia (Nixor Diebold Cash Recycler, A-SIS Pick to Light interface, IBM Claudius Tiberius interfaces) Via Appia High level understanding of the hardware used in Nespresso boutiques with Via Appia technologies to locate Source of issue properly Via Appia High level capability to understand technical documentation and find ways to solve as many issues without sending someone onsite
Cegid Y2 High level understanding of Retail business, especially on Nespresso and Nestle shops Cegid Y3 High level of understanding of new software used as POS Solution:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases