Resolving password reset Create and update users, groups, folders, and access rights management Deactivate user and/or remove access to the console Subdomain Delegation Management & SSL Request process User support to install the console Create a new brand for the markets User support to navigate in CMT Market Folder Management Campaign Folder Management Profiles Folder Management Resources Folder Management Referential Folder Management IP address management (whitelisting and blacklisting) Monthly Active User Reporting User support to use standard reports Monthly SSL reporting on Adobe instances Reactivating quarantined addresses due to soft deletes Check Import/Export files in SFTP User support for typology rules Restart/Stop or check workflow error
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases