The Gallagher Service Center (GSC) supports various divisions of Arthur J. Gallagher & Co.
Hiring Team Manager Operation for Insurance domain
• This position will serve as a key member of the Insurance Team • This position will require an individual who has a previous and demonstrated ability of success in - Proven people management skills - Service delivery • This position will require the ability to motivate, instill accountability and achieve results. • This position will require monitoring the effectiveness of a team of Process Associates. • Candidate should have been in a Team Lead role, on papers for at least 1year
• Graduate • Good academic record (50% or above). • Excellent communication skills (Verbal and Written).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases