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Keywords / Skills : Team Manager, team leader, assistant manager, am

Posted: 2018-12-07

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/ Programmer
Team Leader/ Technical Leader
Posted On
7th Dec 2018
Job Ref code
061218004189
Job Description
Role ResponsibilitiesCore work areaThis should include the primary responsibilities that an individual spends maximum time on. Do consider day to day tasks, short & long term objectives, complexity of tasks, scope of thinking which is required in order to complete tasks, develop concepts or procedures etc.; extent of control, autonomy of decision making.???Core work areaThis should include the primary responsibilities that an individual spends maximum time on. Do consider day to day tasks, short & long term objectives, complexity of tasks, scope of thinking which is required in order to complete tasks, develop concepts or procedures etc.; extent of control, autonomy of decision making.???Doing weekly audits and Administering feedback for the same.Employing Other methods to improve the same, for example : conducting process knowledge tests.Productivity and resource managementDevelop and conduct process knowledge test to increase efficiencyTracking and managing team?s sickness and absenceDaily /Weekly communication all process and organizational updates to the advisors.Floor walking /Floor supportParticipate in weekly Call consistency workshops with managers and client.Supporting the Real time management team with queues when requiredManaging available resources across various functions to avoid loss in productivityRole Responsibilities (contd.)People ManagementShould include responsibilities for other staff if applicable, in terms of recruiting of, assessing of, training of, managing of direct reporting staffSpan of Control - 15 ? 20Action monthly performance reviews and goal setting exercisesWeekly/Monthly feedback for quality and productivityTraining and delegation to upskill/cross skill and motivate staffResolve all staff issues and pay queriesStaff leave managementEnsure grooming for all advisors according to opted career path within the organizationUse innovative methods to keep advisors engaged (plan and conduct team building exercises, outings etc )Analyzing data to identify bottom quartile performers and design appropriate action plans to improve performance.Performance management of bottom performersManaging new joinee?s to get them up the learning curvePreparing yearly performance review documents to be used for annual appraisals.To manage retention effectively and track the same using monthly reports and action plans for possible attrites.Escalation and follow up of people issue to respective authorities to ensure quick resolutionEnsure timely payroll inputs are provided to avoid dissat.Administrative tasksGeneral administration support provided forCreating and updating all advisor files.Updating all relevant operational trackers.Enforcing business policies.Complying with compliance regulations.Organising transport for staff as per roster Desired Candidate Profile
Please refer to the Job description above

About Company

2Coms Consulting Pvt Ltd. 2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients-disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives-not ours. We are excited for the future and the opportunity to work with you in these areas to exceed your expectations.
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