The Wings Group of Companies has pioneered the very concepts of event management and sales promotions as an industry. And today it is an industry leader in below-the-line advertising, financial solutions, staffing, payroll management, call center businesses, facility management, refurbishing of homes, business processes and more.
From 3 people to 5500 Staff and 7 divisions in just 14 years, offices in India, Singapore, Malaysia, Dubai and a presence in the USA, the Wings Group is all set to take its clients to new and higher levels of excellence.
Good Communication,Voice process,BPO,Customer care,customer service,customer support,Customer Support Executive,Technical support executive,Customercare executive,Customer service executive,Customer support officer,customer service representative,Cu
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases