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Team leader require for a domestic call center

Keywords / Skills : "team leader", "group leader", "team manager", "group manager"

1 - 5 years
Posted: 2019-06-15

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Team Leader
Posted On
15th Jun 2019
Job Description
We have an opening for Team leader for a domestic call center

Location : West delhi

Salary : Upto 20k

exp : Min 1 year as Team leader

Profile

- Candidate should be able to handle a team of 10-15 members, Should have good team handling skill, and should be from Tele-sales background. Must be a target oriented leader, maintain defined SLA, and should have good knowledge on call quality attrition and shrinkage

- Must have good hands on Microsoft office tools, and experience on any call center dialer will be an added advantage.

- To lead an operations team, focused on delivering core metrics of productivity and quality. Should be responsible for planning, assigning and directing work.



About Company

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